Frequently Asked Questions

BRADsearch is a smart onsite search solution product built by BRADsearch, a technology company based in Lithuania, EU. It replaces the default search engine on your ecommerce platform - PrestaShop, Magento, WooCommerce, or Shopify - with a search system that works across all fields, handles typos, resolves synonyms, and provides full analytics visibility.

Yes. BRADsearch offers a 14-day free trial with no credit card required. The trial gives you full access to all features on your live product catalogue - not a sandbox or demo environment. You see real results with your actual customers from day one. Start your trial here.

Under one hour for standard PrestaShop, WooCommerce, Shopify, and Magento stores. Installation is handled through the standard module/extension manager - no code changes required. BRADsearch handles the initial catalogue sync and configuration during onboarding. Most merchants go live within the same day they install the module.

No. BRADsearch installation uses the standard module or plugin manager for your platform. BRADsearch handles onboarding and initial setup for every trial - including the catalogue sync, search configuration, and going-live check. You don't need a developer unless you're running a heavily customised platform.

BRADsearch has two feature plans - Essentials (from €49/month) and Essentials+ (from €69/month) - plus Enterprise at custom pricing for large stores with specific requirements. Your price within a plan is set by your store's monthly search volume. Annual billing saves 10%. See full pricing details.

Your price is based on monthly search volume, not catalogue size - so catalogue growth never changes your bill. Volume is measured on a trailing 3-month average, which smooths out traffic spikes and avoids sudden price changes: a one-off busy month won't bump your tier. If your sustained volume grows into the next tier, you move up at your next billing month and only pay the difference.

You'll continue using search without any problems. We track your 3-month average search count, so single month spikes don't affect your plan and you can calmly grow your store. If you consistently exceed your search limit for 3 months, we’ll reach out to discuss an upgrade - you won’t hit a hard wall mid-month.

We include only real searches based on user behavior to provide fair pricing. Searches are included if the user clicks a search recommendation, opens full search results, or stops typing for a few seconds to review search recommendations.

The free trial includes full access to all BRADsearch features - smart search, visual autocomplete, analytics dashboard, merchandising controls, and multilingual support. It runs on your live store with your real product catalogue. It's not a sandbox. You see what BRADsearch does for your actual customers.

Yes. Month-to-month billing is available on all plans. No long-term lock-in. If you cancel, BRADsearch is deactivated and your platform's default search resumes. No penalties and no awkward conversations.

BRADsearch integrates natively with PrestaShop, Magento, WooCommerce, and Shopify. Custom platform integration via API is available for Enterprise customers. See all integrations.

Yes. BRADsearch supports per-language indexing. Each language on your store gets its own optimised search index - there's no cross-language contamination in results. EU stores running in Lithuanian, English, Danish, Norwegian, Swedish, Latvian, Estonian, Polish, or other language combinations are supported.

BRADsearch indexes products (names, descriptions, SKUs), product attributes and custom fields, product combinations and variants, categories and subcategories, manufacturers and brands, custom metadata, product images (for visual autocomplete), and pricing and stock data.

BRADsearch uses configurable typo tolerance - handling 1-3 character errors in customer queries. "Millwaukee" returns Milwaukee results. "dril" returns drill results. Tolerance level is configurable based on your catalogue - stricter tolerance for short product codes, looser tolerance for natural language product names.

BRADsearch's zero-result recovery finds the nearest relevant products and shows them instead of an empty page. The failed query is also flagged in the analytics dashboard with its frequency, so you can identify and fix recurring zero-result events through synonym rules or catalogue additions.

Yes. BRADsearch's merchandising controls let you boost by stock availability, newness, margin, or custom criteria. You can also pin specific products to specific position in specific search queries, and set time-bound rules for seasonal campaigns.

Yes. BRADsearch analytics are cookieless and collect no personal data. Search queries, click events, and zero-result events are captured as anonymous, aggregated data. No consent banners are needed for BRADsearch analytics. Built by a Lithuanian EU team that operates under GDPR daily.

Most merchants see improvement in search performance within the first week of going live. Meaningful A/B test data - enough to draw statistically valid conclusions - typically takes 2-4 weeks depending on your search traffic volume. Analytics are visible from day one.

The team that built BRADsearch. Not a third-party support layer, not offshore outsourcing. The engineers who built the product support the product. For ecommerce-specific questions, you're talking to people who understand the platform and the search use case deeply.

Yes. Free onboarding is included for all trial merchants. BRADsearch handles the initial catalogue sync, search configuration, and going-live check. You don't need to figure out setup on your own - the team walks you through it.